We will require the following information
to insure you receive the proper parts.
Boat Model:
P-23
Year Built:
______________________________________
Boat Serial Number:
______________________________________
Keel Type :
Your Name:
_______________________________________
Address:
_______________________________________
City/State/ZIP:
_______________________________________
Area Code and Phone Number:
_______________________________________
(optional) Email Address:
_______________________________________
Please place your parts order by phone. Our phone number is (941) 722-6601
Our Customer Service & Parts hours are Monday through Wednesday 9:00am to 3:00pm, Eastern Time Thurday 9:00am to 12:00pm, Eastern Time
Important Ordering Information
Ordering Information
Please make certain you are ordering the correct part(s) that you need. When in doubt, call us at 941.722.6601 and please remember to have your Complete Hull Number/Boat Model/Year available at the time of your call. The form listed at the end of our parts page will show you all the data we will be requesting and give you a work sheet to review when you call us to order the parts. At that time of your call, we will then quote you for packing/shipping/insurance/delays/sales tax calculations, etc. And at that time we will request your credit card information.
Guarantee/Warranty
Parts guarantees are provided by the manufacturer of that particular part and
guarantees are administered by that particular supplier, not by Precision Boat
Works. Any parts manufactured by Precision Boat Works have a 90 warranty to be
free from manufacturing defects. This (and other) guarantees are voided in the
event of commercial use, misuse, neglect, improper installation, or mis-diagnosis.
At our option, we will repair or replace any of our products found to be defective
subject to our inspection and approval. No electrical items are returnable or
refundable. Any suspected defective items must have a prior authorization from
Precision Boat Works to be returned UPS prepaid to our factory. Any parts being
returned will need to have a copy of the original invoice returned along with the
suspected defective item. Upon those parts arrival at Precision, proper &
corrective action will be determined at that time.
Special Orders/Custom Products
In some instances, we may have to special order out of production or custom
parts, if we deem them readily available. A 50% non-refundable deposit will
be required prior to the order being placed and delivery will be determined
once the firm order is placed with the supplier or our custom shop. No refunds
or returns are available with these parts.
Special Orders/Custom Products
In some instances, we may have to special order out of production or custom
parts, if we deem them readily available. A 50% non-refundable deposit will
be required prior to the order being placed and delivery will be determined
once the firm order is placed with the supplier or our custom shop. No refunds
or returns are available with these parts.
Maintenance Items/Aftermarket Parts
As we are a boat manufacturer marketing our products through authorized
Precision Boat Dealers, as a boat builder, are not involved with maintenance
items or procedures or personalization of after market options/parts. We do
not stock or market those items and you will want to source those items through
your local sailboat dealer, rigger or ship store in order to receive the exact
personal items that best suit your particular needs. Parts we have available
are listed in our parts page.
Technical Parts Support
Sailboat parts installation is best performed by a sailboat dealer or
rigger for proper & safe installation. Due to the wide variations as to
other gear that may have been installed on our boats after they leave
our factory, consult with your closest sailboat professional for
selection and installation. We cannot and do not provide technical
training for repair parts installation/boat modification/customization/sailing
lessons over the phone/fax or by e-mail. For safe & proper gear installation,
please contact and contract with your local boat repair yard/rigger/or sailboat
dealer. They will be able to give you a price quote to provide parts and labor
to correctly & safely install any new or replacement parts. Always test any new
or replacement parts installation for proper operation prior to placing the
vessel into service.
Payment Methods
We accept Visa and MasterCard. And for your added protection,
we do not keep
your credit card information on file after your order has shipped. We do not
and cannot accept any C.O.D. orders. Personal checks are accepted but will
delay shipping your parts order until our bank has confirmed the clearance
of your check at your bank.
Shipping
We use UPS Ground Services exclusively for virtually all parts shipments. Please refer
to the following map for typical delivery times for UPS Ground service. We cannot utilize
US Postal Services for any packages other than letter size & weight parts shipments.
Please remember UPS cannot deliver to US Postal Services boxes for shipments.
If requested, an upgrade to quicker delivery UPS services is available. (See Order
Processing for cost information) In addition to shipping costs, a nominal
handling/packaging fee is added to the overall costs. Oversize/overweight fees may
apply with some items, usually centerboard, rudders, etc. And for some
rudders/centerboards/masts, etc. common carrier truck freight is required; you
will save money on truck shipping if you can provide a business address for the
final destination. Sorry, but we do not provide any Drop Shipments or C.O.D. shipments.
Trailer Parts
Most boat trailer parts are generic and available from your local trailer
dealer or local trailer parts supplier. It is always best to have a qualified
trailer parts or trailer repair place view your trailer parts needs for
compatibility and to ensure the proper parts are supplied. Other sources are
online but make sure you have all dimensions/part numbers/product names/sizes
on hand before ordering. Those suppliers can help you with correctly identifying
the parts. We do not sell any trailer parts, the Precision dealer, boat dealer
or person where you purchased your Precision can assist you in locating trailer
parts and/or suppliers if you are unable to do so.
Order Processing
We are open to accept orders Monday---Thrusday from 8:00 A.M. to 2:00 P.M. Eastern Time Zone.
Most orders are shipped within 72 hours provided the part(s) you are requesting are in our
inventory at time of order. However, in the busy Spring season, longer lead times to process
the order may be expected. Out of stock items or special orders are shipped as soon as
possible and an estimate of that time may be provided to you at the time of the order. In
some instances where we are able to and agree to, same day shipment may be possible provided
that part is in stock, and the order is placed before 10:00AM. A $15.00 expedited
shipment fee will be added to that invoice for this optional service.
Damage/Shipping Claims
Make certain your shipping destination has someone present to inspect and accept
delivery of your shipment. It is vital that you inspect all packages in the presence
of the driver/carrier as it is your responsibility to ensure in their presence that
the shipment is not damaged. Any shipments damaged in transit must have claims made
with that carrier at the time of delivery. All claims of loss, damage, or other
destruction must be made with that particular carrier at that time. This is the
policy of the carrier and we cannot administer their companies’ shipment/damage
goods policy. Do not call Precision regarding damaged shipments; your exclusive
remedy is with the shipping company.
Back Order Policy
If one (or more) of your parts requested is back ordered, we will ship the parts
we do have in stock and initiate a new separate parts order for the back ordered
part(s). These backorders are reviewed several times a week and processed as soon
as those items are received at our facility.
Product Changes
As we are constantly updating and revising our products, and subject to our
suppliers doing the same, in some instances parts for older product(s) may not
be available. However, we will make every effort to provide suitable
replacements or relay to you sources for such items. This pertains to original
equipment as provided or installed on the boat when it was manufactured. Due to
the wide variation of dealer or owner installed items after the boat was shipped
from Precision, contact your dealer or ships store to source those non-Precision
installed equipment. Precision Boat Works has no liability to update previously
sold items or for parts suppliers that cease to manufacture any previously installed item.
Exchanges/Returns/Refunds
Merchandise that was incorrectly ordered may be exchanged within 14 days of
arrival at your destination provided it is returned to us in new & unused condition
shipping pre-paid. Order errors caused by Precision will be accepted in return in
the same condition and if deemed to be a Precision error, the UPS Ground
transportation back to Palmetto, FL. will be re-imbursed back to the buyer.
Any return for any reason must have prior approval. All returned items are subject
to inspection prior to credit being issued and no returns are possible on any
electrical items. Exchange of incorrectly ordered parts is for the same or greater value.
Sales Tax
All shipments within the State of Florida are subject to the addition of 6.5% tax
added to the invoice. Your obligation to sales tax rules & regulations vary from
state to state and the buyer is responsible for adhering those rules & regulations.
Liability
Precision Boat Works hereby expressly disclaims all warranties, either expressed
or implied warranty or merchant ability of fitness for a purpose, and Precision
neither assumes nor authorizes any other person to assume for any liability in
connection with the sale of this merchandise. Precision will be responsible only
for “the products sold by us”. Sellers and manufacturers only obligation shall
be to replace such quantity of product proved to be defective by Precision and/or
its suppliers. Neither seller nor manufacturer shall be liable for any loss of
use, loss of any kind, injury, damage, direct or consequential, arising from the
use of, or the inability of the product. After use, the user shall assume all risk & liability whatsoever in connection thereof.
protection,
we do not keep
your credit card information on file after your order has shipped. We do not
and cannot accept any C.O.D. orders. Personal checks are accepted but will
delay shipping your parts order until our bank has confirmed the clearance
of your check at your bank.
